Frequently asked questions (FAQ) – we are developing an effective FAQ section

As you know, of course, the FAQ (Frequently asked questions) are frequently asked questions that are collected and highlighted on a separate page. Thanks to it, the user will be able to find the answer to his question without asking the forum or support service (support). The ideal FAQ page helps to deal with the site without any third-party support, unfortunately, in most cases this does not happen. The success of the FAQ depends on how well this page is designed and what is placed on it. In this article, written on the basis of the publication Designing Effective FAQ Pages, I want to make out some aspects and basics of a proper, working section in frequently asked questions.
Before going directly to an effective FAQ, let’s look at some errors that can be found on this issue. Continue reading →